Return of products or complaints must reach the seller no later than 8 days after receipt of goods with the buyer.
Returns of delivered goods may not take place until the seller has given written permission with return number.
Goods older than 12 months, spare parts, non-stocked products, and products with limited durability will not be accepted for return.
If the seller accepts that the products are returned but there is no negligence on the part of the seller, the buyer is credited with the invoice amount reduced with 20% return fee in accordance with the return rules applied by the seller. The goods must be returned with the shipping paid by the buyer.
Returned products must be in new condition and the seller does not accept responsibility for potential shipping damage caused by the freight forwarder.